You want to make the sale. Your product or service is perfect, your pitch is perfect, and your customers. . .well, not quite perfect! It’s easy to blame our failures on our customers. In fact, we often fail to realize the problems in our approach due to a singular, sales-minded perspective. Seeing through our customers’ eyes changes everything. So what will it take for both you and your customers to win? What are they truly hoping for in both the product or service and the experience? What if things go south after the sale? How might you dial back irate customers’ negative attitudes and turn them into gung-ho raving fan customers? Through this 4-6 hour workshop, Luke will help you understand what winning at customer service looks like and give you an opportunity to work through real-life scenarios.
Christian Business Conference with Luke Kuepfer Customer Service Conference With guest speaker Rob Marchalonis Wednesday, December 14th| 9am – 4pm | $199 per person Yoder’s Restaurant & Buffet – 14 S Tower Rd, New Holland, PA 17557
Rob Marchalonis is the creator of IncentShare and founder of LSP123. Years of hands-on experience as CEO, marketing director, engineer, entrepreneur, coach, and consultant has given Rob deep insight into organizational dynamics, motivation, incentives, and sharing to get results. He has advised thousands of business and nonprofit leaders.
14 S Tower Rd New Holland,
PA
United States+ Google Map
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You want to make the sale. Your product or service is perfect, your pitch is perfect, and your customers. . .well, not quite perfect!
It’s easy to blame our failures on our customers. In fact, we often fail to realize the problems in our approach due to a singular, sales-minded perspective. Seeing through our customers’ eyes changes everything.
So what will it take for both you and your customers to win?
What are they truly hoping for in both the product or service and the
experience?
What if things go south after the sale?
How might you dial back irate customers’ negative attitudes and turn them
into gung-ho raving fan customers?
Through this 4-6 hour workshop, Luke will help you understand what
winning at customer service looks like and give you an opportunity to work
through real-life scenarios.
Christian Business Conference with Luke Kuepfer Customer Service Conference
With guest speaker Rob Marchalonis
Wednesday, December 14th| 9am – 4pm | $199 per person
Yoder’s Restaurant & Buffet – 14 S Tower Rd, New Holland, PA 17557
Rob Marchalonis is the creator of IncentShare and founder of LSP123. Years
of hands-on experience as CEO, marketing director, engineer, entrepreneur,
coach, and consultant has given Rob deep insight into organizational
dynamics, motivation, incentives, and sharing to get results. He has advised
thousands of business and nonprofit leaders.
Details
Organizer
Venue
New Holland, PA United States + Google Map