Luke Kuepfer will be presenting his brand new seminar on key customer service principals, giving you the knowledge and power for providing exceptional service, while learning how to build, retain and grow relationships with your customers. Topics include: Understanding customer expectations The power of apology, authenticity, positivity, consistency, and simplicity in customer relationships Applying the HEARD technique in customer service Relating with empathy—capitalizing on feelings more than facts. How to keep disagreements from becoming arguments