We offer local training seminars so you can build your team, your resume, meet safety legislation or simply improve your skill-set. Our qualified instructors will work to customize their presentation to meet the needs of your company in any of our specialized training sectors of computers, safety, and business. Contact us with your training needs today and see what our company can do for yours.
Contact us with your company’s training needs and we can offer a customized seminar for your business to meet your needs. Come out to experience a fun evening of learning, networking and building your skillset. Local catering, spacious facilities, and qualified instructors leave this experience one to remember and positively impact your future. Certificates are offered for each of the participants to demonstrate you’ve successfully completed seminars.
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Luke Kuepfer will be presenting his brand new seminar on key customer service principals, giving you the knowledge and power for providing exceptional service, while learning how to build, retain and grow relationships with your customers. Topics include: Understanding customer expectations The power of apology, authenticity, positivity, consistency, and simplicity in customer relationships Applying the HEARD technique in customer service Relating with empathy—capitalizing on feelings more than facts. How to keep disagreements from becoming arguments
People are different. People are predictably different. Begin to understand basic human behaviour styles, their environmental needs, and key motivations using the DISC model. Learn how to quickly recognize predictable behaviours and gain insights for hiring, HR, sales, and employee placement. Discover how to capitalize on the strengths of your employees, create transparency around the related weaknesses, and build trust on your team. Begin to recognize the strengths on a diverse team and mobilize the people on your team.…
55 New Street
Ephrata PA 17522
Monday – Friday 9:30 AM to 3:00 PM
Phone: (717) 466-5799
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