Business Seminars

Business theory is one thing. Applying it is another. We offer seminars that teach practical skills and knowledge you can use in the real world. All of our instructors bring real life experiences during interactive and informative seminars on key topics such as business cash flow, employee challenges, and sales and customer service training.

To register for a training session, click the event you are interested in, and proceed to buy ticket. After purchase, a confirmation email will be sent to you.

Business Seminars
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Customer Service with Luke Kuepfer

July 17 @ 1:00 pm - 5:00 pm

Luke Kuepfer will be presenting his brand new seminar on key customer service principals, giving you the knowledge and power for providing exceptional service, while learning how to build, retain and grow relationships with your customers. Topics include: Understanding customer expectations The power of apology, authenticity, positivity, consistency, and simplicity in customer relationships Applying the HEARD technique in customer service Relating with empathy—capitalizing on feelings more than facts. How to keep disagreements from becoming arguments

Introduction to Quickbooks

July 24 @ 9:00 am - 4:00 pm

  This course offers an introduction to the Quick-Books desktop, and provides the knowledge necessary for tracking income and assets, expenditures a 249 nd liabilities.ram altogether.

Customer Service with Luke Kuepfer

July 24 @ 9:00 am - 1:00 pm

Luke Kuepfer will be presenting his brand new seminar on key customer service principals, giving you the knowledge and power for providing exceptional service, while learning how to build, retain and grow relationships with your customers. Topics include: Understanding customer expectations The power of apology, authenticity, positivity, consistency, and simplicity in customer relationships Applying the HEARD technique in customer service Relating with empathy—capitalizing on feelings more than facts. How to keep disagreements from becoming arguments

Intro to DISC in Ephrata

August 14 @ 8:00 am - 12:00 pm

  People are different. People are predictably different. Begin to understand basic human behaviour styles, their environmental needs, and key motivations using the DISC model. Learn how to quickly recognize predictable behaviours and gain insights for hiring, HR, sales, and employee placement. Discover how to capitalize on the strengths of your employees, create transparency around the related weaknesses, and build trust on your team. Begin to recognize the strengths on a diverse team and mobilize the people on your team.…

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